You will be part of a team of Help Desk professionals supporting software solutions and third party delivery service to stores. When possible, you will implement the solution, guide the caller to how to implement the solution and resolve customer service issues, however, you will be expected to escalate more complex problems to more experienced staff and/or a Supervisor or Manager. You will be responsible for logging inquiries and responding to basic queries, running diagnostic tests, isolating problems, determining solutions and/or resolving simple issues. In this role, you will provide troubleshooting assistance and support related to specific software and peripherals of the Caesar Vision POS product and on-demand food delivery service used by corporate and franchisee stores around the world. Little Caesars is a company where our colleagues make an impact. Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you.
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